Our Quality Policy
At Commit, we believe Quality is a journey, not a destination.
“Commit will continuously strive to delight customers with efficient documentation solutions; through evolving and maturing processes and the total involvement of its professionals, partners and customers.”
To this end, it is our constant endeavor to promote an organizational culture where:
Quality is everyone’s responsibility.
Everyone performs exceptionally, on time, first time, and each time.
Quality has always been the highlight at Commit. We believe that quality is measured by how successfully we satisfy our customers. Our aim is to provide services that consistently meet or exceed the needs of both our external as well as our internal customers through the efficient use of our resources and effective use of our processes.
For this purpose, we have put in place strong quality methodologies. You can be rest assured that our documentation will be consistent in quality, styles, and writing. We try to make our styles, templates, as well as the actual written word as close as possible to what you had envisioned.
Our Quality System
Our quality approach is tightly structured and is very stringent.
At Commit we ensure that your documentation goes through a stringent quality analysis before release. We have a quality analysis department that is solely responsible for thoroughly scanning the documentation in every possible way. The documentation is viewed objectively, by way of spelling mistakes, grammar, language usage, and consistency. Thus, it is possible to pinpoint and rectify any errors that may have occurred. We make sure that the documentation reaches you flawless in every aspect.
For continual improvements we have processes that validate each employee’s writing prowess. We find out the areas in which team members need more help or specialized training, and then impart such trainings to them, on a regular basis.
Estimation guidelines are in place to estimate issues like consistency, correct usage of language, technical terms, percentage of errors (improper usage of style or improper alignment of table margins etc.) and formatting. |